Fulfillment Policy

Fulfillment Policy

Service Delivery Policy:
Managed IT services are provisioned within 5-10 business days after the agreement is signed and all onboarding requirements are met. Project-based services may have unique timelines defined in the project scope. Ongoing services are monitored and maintained continuously per the SLA (Service Level Agreement).

Refund & Cancellation Policy:
Due to the nature of digital and subscription-based services, refunds are not typically provided once services are delivered or access has been granted. However, we review refund requests on a case-by-case basis. Subscription services may be canceled with 30 days' written notice, in accordance with the terms outlined in your service agreement.

Support Response Policy:
We offer remote technical support and proactive monitoring as part of all managed service plans. Response times vary depending on your service tier and SLA. Urgent issues should be submitted through our priority support channel.

Customer Support:
For questions, service cancellations, or support inquiries, please contact us at [email protected].